Shipping is free on all domestic orders placed within the USA over $35.00. Orders $35.00 and under have a flat shipping fee of $4.50. International orders have a discounted rate for shipping included. Would you like to upgrade your shipping to an express option? We can do that, please contact us for rates. Please note that upgrading your shipping options to express does not affect production time on the item. To expedite production, please contact us. This heavily depends on supply availability in our studio, and the ability to expedite depends on the item you have in mind at that moment. Long story short? Reach out! You never know what we might have on hand to get out the door quickly!
WHAT ARE YOUR SHIPPING FEES?
WHEN WILL MY ORDER BE SHIPPED?
While wallets, fobs, and tassels and other small accessories only take a few days to produce, our bags are all made to order based on your choices at checkout. We do ask for an average of 2-3 weeks to make your new bag just for you, which may extend during the holiday season! Often we are working ahead of that deadline, and occasionally we have a back up in our production facility, which will be communicated with options for you to cancel, wait, or switch colors. We are here for you! But, please keep in mind that our expediting options can be limited, and if you do need something to be rushed, we need you to reach out before or right after you order so we can see what we can do for you!
WHAT’S THE STATUS OF MY ORDER?
Once we have shipped your order, you will receive an auto-generated email to the address we have for you. That will include your tracking information. You can also reach out any time for updates or information, we are here to help!
IS THIS ITEM REALLY SOLD OUT?
Maybe… :) We have quite a few limited-run items listed up, but that does not always mean we cannot recreate it! Just reach out and ask, and if we can, we will!
HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
We will send an email with tracking information right when we slap a label on your package! Keep in mind that in order for your tracking information to show movement, the post office needs to pick it up and scan it. That means that your tracking will often not show movement for a few hours after you receive the info, but just hang tight, we need our friends at the USPS to come collect all of our shipments!
WILL MY CREDIT CARD BE CHARGED IMMEDIATELY?
Yes! Your card, PayPal, or any option for payment you accept will be processed immediately. Shop Pay has specific information regarding repayment, and you will need to visit your Shop Pay account to verify when your payments will be processed or due. We are not able to access your Shop Pay account personally, so Shop Pay support is the best way to go for any inquiries involving payments made through Shop Pay.
HOW DO I CHANGE OR CANCEL AN ORDER?
We can make changes to your order as long as it is not completed yet! Please contact us as soon as possible to request changes, and we are happy to work with you on adding anything you need! You may cancel your order as long as the item has not shipped, and is not a custom item that is in production. Just reach out with questions! We are here to help!
IF I SEND MY PACKAGE AS A GIFT, WILL THE RECIPIENT RECEIVE THE INVOICE?
We do not include invoices in our packaging for this very reason! If you need a receipt, this will be in your email or, please feel free to reach out and we can resend a copy!
IS INTERNATIONAL SHIPPING AVAILABLE?
International shipping is available for select countries. Please note that most international shipments may be subject to a variety of duties, fees or VAT, either from the local municipalities or the shipping service. Those costs are not calculated, determined by or charged by In Blue Handmade, are the sole responsibility of the buyer, and cannot be refunded under any circumstances. Please check with your local shipping services for more information about the potential costs of ordering from the U.S.
WHAT IS YOUR RETURN POLICY?
We are happy to accept returns or exchanges on items that are not custom or “final sale” within 30 days of purchase. If your item is damaged or defective, we are happy to replace or repair your item, or accept it back for a refund (in this case, we will provide a prepaid shipping label on a case-by-case basis). We are happy to issue a full refund (minus shipping costs) for any item returned in the same condition it was received. Items purchased during our holiday season (mid October - end of December) are eligible for an extended return period, with returns considered through the end of the following January! We know that gift giving cane be hard!
- Item must be unused, smoke, odor and pet hair free.
- Custom items cannot be returned or exchanged. All sales are final on custom items. (this includes engraving with personalization and custom size builds of items. This does not include lined items or items with strap adjustments made to them, those are still exchangeable).
- Proof of purchase is required (order number or name on the order).
- Sale merchandise is eligible for exchange or store credit up to 30 days from purchase, unless marked “FINAL SALE” or “AS IS”.
- Returns will be refunded to original form of payment only.
- Gifted items can only be refunded to the original purchaser, however, exchanges can be made without contacting the gift giver (example: Your Aunt Edna gave you a new bag, and you wanted a different version. We can exchange that for you and let you pay for any applicable upcharges, or retain store credit. We cannot, however, refund you directly for the original purchase, that’s gotta go to Aunt Edna if you wish to return and not exchange).
WHAT DOES FINAL SALE INDICATE?
Products marked “Final Sale” are not eligible for return.
CAN I RETURN AN ITEM I HAD EMBOSSED?
Products that have been monogrammed, embossed or otherwise personalized are not eligible for return, unless the item is damaged or not as described. Exceptions to this are only applicable if you have chosen to personalize on a place that we can replace the part of the item engraved (ie: an internal pocket). In that case, we will assess a 10% restocking fee for the removal and repair for resale).
DO YOU OFFER FREE RETURNS?
We are not able to offer free returns on items that are as described. If your product was damaged or a mistake was made, we can offer a pre-paid label on a case-by-base basis, please reach out to us with questions on this.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
We ask that you prepare for a few days delay in return processing. While most returns are able to be processed more quickly, we occasionally are short-staffed or in the middle of large production runs. We know that your return or exchange is a priority, and we are always working as quickly as possible to process and restock your return. Please reach out if it seems it has been more than 3-4 days since we should have received your return. We have misdeliveries to neighbors occasionally, and its possible that your package is sitting right next door to our studio!
HOW DO I START A RETURN?
Please respond to your order confirmation email, letting us know you’d like to initiate a return. Or, you can reach out at email@example.com. Please do not rely on instagram or facebook messaging for return processing, we are not fantastic at checking those messages. Keep in mind we are a small team, and like to keep communication about orders right in front of us on our systems.
If you are ready to return, please mail your item (along with a note inside including your name, order number or email address that you used for your order, and what we are doing with your item (ie: return or exchange) to:
In Blue Handmade
20 A Westside Dr
Asheville, NC 28806
I BOUGHT FROM A THIRD-PARTY RETAILER. CAN I RETURN TO YOU?
Unfortunately no, we cannot accept returns on In Blue Handmade product that was purchased at an outside retailer. Please contact the store you purchased from for their policies.
WHERE ARE IN BLUE HANDMADE ITEMS MADE?
All of our handmade items are made right here in our West Asheville, NC studio. We have a 6,500 square foot studio space and small team with a handful of rescue dogs hanging out, making items, taking photos, listing to music and working together to make awesome bags by hand. We are woman-owned, and living-wage certified, and corporate partners with Feeding America. We believe strongly in handmade products, human rights, and equity.