Returns
Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.

Item must be unused, smoke, odor and pet hair free.

Custom items cannot be returned or exchanged. All sales are final on custom items. (this includes engraving with personalization and custom size builds of items. This does not include lined items or items with strap adjustments made to them, those are still exchangeable).

Proof of purchase is required (order number or name on the order).

Returns will be refunded to original form of payment only.

Gifted items can only be refunded to the original purchaser, however, exchanges can be made without contacting the gift giver (example: Your Aunt Edna gave you a new bag, and you wanted a different version. We can exchange that for you and let you pay for any applicable upcharges, or retain store credit. We cannot, however, refund you directly for the original purchase, that’s gotta go to Aunt Edna if you wish to return and not exchange).

All Jeans are NON REFUNDABLE. We can offer a store credit or exchange as long as the jeans have not been worn. 

Products that have been monogrammed, embossed or otherwise personalized are not eligible for return, unless the item is damaged or not as described. 

Products marked “Final Sale” or in the 'Closeout Sale' section are not eligible for return.

We are not able to offer free returns on items that are as described. If your product was damaged or a mistake was made, we can offer a pre-paid label on a case-by-base basis, please reach out to us with questions on this.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days., or a store credit will be issued, depending on the product.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at inbluehandmade@gmail.com.

Closeout Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately Closeout sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at inbluehandmade@gmail.com and send your item to: 20 A Westside Drive Asheville North Carolina US 28806.
On a case by case basis, we may offer an exchange for store credit. 

Shipping
To return your product, you should mail your product to: 20 A Westside Drive Asheville North Carolina US 28806
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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